F.A.Q.

• This voucher is exclusively applicable on the designated item collection date unless alternative arrangements have been made.

• All inquiries will responded to within 1-3 business days

• All orders must be placed a minimum of one(1) week in advance. We will try to accommodate all short-notice orders, subject to availability.

• Following your order, you will receive a confirmation email and invoice. Payment is required within 24 hours of invoice issuance; failure to do so may result in order processing delays.

• All purchases are considered conclusive and non-refundable.

• Please note that Pinatasmash products may contain allergens, such as Peanuts, Dairy, Tree Nuts, Wheat (Gluten), and others.

• In the event of a dispute, Pinyata Lab retains the authority to make the final decision.

• Avoid placing balloons near extremely hot/cold environments or sharp objects. It will puncture the balloon inside. If this happens, please note that will not be able to refund or replace the order. 

• For the damaged or incorrect product upon receiving, please make sure to contact us within 24 hours and provide us with photos of the box and the product. 

• Due to all orders being handmade and custom-made to order, ALL ORDERS ARE FINAL SALE.

We use high-quality artificial flowers. Our balloon bouquet lasts about two months depending on how you manage. The length of deflation depends on the altitude, temperature, humidity, direct sunlight, and any conditions that the customer exposes to the balloon bouquet. Please avoid any sharp objects near the balloon bouquet at all times.

• Store in a cool, dry area, out of direct sunlight.

• Each Pinatashell comes along with a mallet. 

• Each Pinatashell comes along with a mallet. Pinatashell filling: M&M, Oreo, Jelly Beans, Marshmallow, Madeleine, Cookies, Candies, Chocolate. Fillings are subject to change, dependent on availability. 

• Made in a facility that contains: Peanuts, Dairy, Tree Nuts, Wheat (Gluten), and other allergens. 

Radius within Bellevue, WA is NO COST

Radius up to 10 miles outside of Bellevue, WA is $10.

Radius of 10-20 miles outside of Bellevue, WA is $20

COMING SOON!